Call our friendly and professional team on
Devon ☎ 01803-220-378
Hampshire ☎ 02392-255-600

A new 'life changing' app for disabled train users 

An app that can track disabled rail users in real-time will soon be rolled out across the UK.

In the event of a delay, change of platform or missed train staff will know where a passenger is at any given point. It is currently being trialed by West Midlands Railway, London Northwestern Railway, Greater Anglia, and South Western Railway.

Paralympian Anne Wafula-Strike said the app would “empower disabled people to travel without any fear.”

Passenger Assist

Currently, when passengers with mobility problems book assistance, a print out is given to staff in the morning. This is quite an antiquated way to go about things because if a change happens there is no way to update a paper list.

The app is called Passenger Assist and will allow users to create a profile, amend and cancel bookings and provide staff with live information – at the moment it can take up to 40 minutes on the phone.

Mrs Wafula-Strike, from Essex, who won compensation after wetting herself on a train when the disabled toilet was ‘out of order’ said “Although passenger assistance usually works, I’ve had awful experiences when it has failed so it’s great to see the rail industry addressing this and planning to change and improve for the benefit of disabled people.”

If all the trials are successful, the Passenger Assist app could allow commuters to travel with more confidence. If you'd like to find out more about the trail then please click here. 

Tell us about your experience as a commuter. Do you think this app is a good idea? We’d love to hear your view.




Recent Blogs

Please fill in this form to have your questions answered, or to enquire about our products or one of our other lightweight mobility scooters and electric wheelchairs.

You may also be eligible to enjoy a FREE home demonstration of a selection of the best folding electric wheelchairs and mobility scooters, all without obligation.

Or simply call 01803-220-378 (Devon) or 02392-255-600 (Hampshire) for your first step to independent and portable freedom.

How can we help? Select an option below and a member of our team will get in touch.

(Optional) I'm Interested In...
Enter your details...

COVID-19: Learn more about Our COVID-19 Policy and what we're doing to help. Dismiss

We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies. Dismiss